GriffinLink Core - Managed IT Services

Griffin Link Technologies recognizes the IT needs of our clients and have crafted GriffinLink Core. We understand that for managed IT services, one-size does not always fit all. This is why we have divided our levels of support into three distinct categories based on client need. Our Remote, Managed, and Total packages offer varying levels of support for help desk, problem remediation, desktop support, and monitoring. With each tier level increase, your hourly rate for non-contract services will also decrease. Whether you're a small company looking to expand or a large enterprise looking to have more control over your IT budget, we provide support that fits your needs.

Coverage Tiers

GriffinLink Silver - Tier 1

On-Demand Remote IT Support Services

Designed for companies who are looking to augment existing staff and services with reliable on-demand remote support services

Help Desk Services for Level 1, 2 & 3 remediation

Level 1, 2 Remote IT support on desktops, servers, infrastructure, operating systems and applications

9/6 or 24/7 options available

GriffinLink Gold - Tier 2

The Managed IT Services Gold Standard

Help Desk Services for Level 1, 2 & 3 remediation and device monitoring (9/6 or 24/7 options available)

Level 1, 2 & 3 IT support on desktops, servers, infrastructure, operating systems and applications (9/6 or 24/7 options available)

Remote 24/7 device monitoring with after-hours email or text notification

Remote 9/6 “ eyes on the glass” end-to-end NOC staff support on device failures

GriffinLink PLATINUM - Tier 3

The Total Managed 24/7 IT Services

24/7 Help Desk Services for Level 1, 2 & 3 remediation and device monitoring

24/7 Level 1, 2 & 3 IT support on desktops, servers, infrastructure, operating systems and applications

Remote 24/7 device monitoring with after-hours email notification

Remote 24/7 “eyes on the glass” end-to-end

NOC staff support on device failures

GriffinLink Core gold standard

These are the main components of what makes up our gold standard for Managed IT Services.
Help desk

Our 24/7 phone & live chat help desk offers some of the best service level guarantees in the business!  Enable your end users with always available support for their PC’s, Mac’s, Mobile Devices and Applications.  Depending on what systems are present in your environment we will dedicate a team of helpdesk agents to your account.   This way you know when your users call in they are speaking with someone who is knowledgeable about your specific environment and how to help.

Network Operations Center (NOC)

Our Network Operations Center is constantly in contact with your systems to keep tabs on their health status.  As soon as an issue is detected our “eyes on the glass” NOC engineers and analysts will  be notified and they will begin remediation to make sure there is minimal to no impact to your working environment.  We look to achieve a fully proactive approach, often correcting the issues before you are even aware of them.

IT Field Support Services

Our dedicated team of IT specialists have the know-how and experience to make sure your network infrastructure and end users get the support they deserve. We complement our other services by providing onsite and remote support for a wide-range of IT demands related to disaster recovery, firewalls, mobile devices, network failures, anti-virus anti-spyware, server failures, hardware failures and workstation errors – you name it. You simply let us know what you need, and we’ll be there.